Can't run anything

Dmitry Kovalev

September 7, 2017 at 2:17 am #4536

I’m trying to run Heritage coaches from SPARK UI Showcase for BPM 8.5.7 CF201612  application on BPM 8.5.7 released in 2016

It’s not working absolutely – a browser shows a lot of 404 errors, the first one with a file

…./teamworks/script/coachNG/dojo/1.10.4/dojo/null/com/salientprocess/bpm/views/bpmext.js?build=201603010311

what’s wrong?

Regards, Dmitry

SPARK Support

September 7, 2017 at 8:01 am #4537

Hi Dmitry,

Can you provide me with a screenshot of the console output?

Regards,

Stephen P.

Dmitry Kovalev

September 7, 2017 at 11:31 pm #4538

Yes, sure

My BPM version is BPMSTD 8.5.7.0 20160301-140232

SPARK Support

September 8, 2017 at 10:21 am #4544

Hi Dmitry,

I see that your BPM server is version CF201603.  Please be sure that the file that you have downloaded is the file ending in 4.5.1-8570, and not the file ending in 4.5.1cf-8571.  If you have imported both versions, you may need to archive and delete the toolkits and process app and re-import the correct file.

Regards,

Stephen P.

Dmitry Kovalev

September 11, 2017 at 2:16 am #4546

Yes, I’ve used the “spark_showcase-4.5.1-8570-ce.twx” file and snapshot from this file…..

SPARK Support

September 13, 2017 at 3:10 pm #4551

Hi Dmitry,

I have imported spark_showcase-4.5.1-8570-ce.twx into a BPM 857 VM in my environment to make sure there are no issues with the file.  I am unable to reproduce the issue that you are experiencing.  By examining your screen shots, it appears that dojo is not loading the AMD dependencies for the controls.  Are you able to create a new Process App and add the SPARK Toolkit as a dependency?  If so, can you add controls from SPARK to the coach?  Are you seeing similar issues attempting to run your own service?

Regards,

Stephen P.

Dmitry Kovalev

October 5, 2017 at 5:42 am #4706

Yes, the problem hasn’t been solved yet. I’ve took the spark_showcase-4.5.2-8570-ce.twx file

As you remember, my BPM version is BPMSTD 8.5.7.0 20160301-140232.

Here are the results (the same):

error 404 file not found:

https://srv-vm-bpmd.nts.local:9443/teamworks/script/coachNG/dojo/1.10.4/dojo/null/com/salientprocess/bpm/views/bpmext.js?build=201603010311

https://srv-vm-bpmd.nts.local:9443/teamworks/script/coachNG/dojo/1.10.4/dojo/null/lib/main.js?build=201603010311

https://srv-vm-bpmd.nts.local:9443/teamworks/script/coachNG/dojo/1.10.4/dojo/null/com/ibm/bpm/coach/controls/utilities.js?build=201603010311

 

SPARK Support

October 5, 2017 at 10:31 am #4708

Hi Dmitry,

I have imported spark_showcase-4.5.2-8570-ce.twx into both a BPM 8.5.7 base 201603 and CF201612 environment.  Both Heritage Human Services and Client Side Services in both environments function normally.  I have tested setting my locale preferences to ru without issue and creating a new Process Application and adding the SPARK dependency.  I am unable to reproduce this issue in our environment based on the information that you have provided.

As no other users have reported this issue, it leads me to believe that there must be some issue with your server configuration that is preventing the bpmext and other assets from loading.  The Community Edition of the SPARK toolkit is for evaluation purposes and does not include any support for server administration or configuration.

Regards,

Stephen P.

Dmitry Kovalev

October 5, 2017 at 11:09 pm #4709

I found an error. Your content management toolkit imports SPARK UI with SYSBPMUI acronym and 8.5.7.0 version instead of 4.5.x.

As a result, I have had a toolkit with invalid acronym

Dmitry Kovalev

October 9, 2017 at 3:00 am #4712

One more bug from Content Management Toolkit (see screenshots):

 

SPARK Support

October 10, 2017 at 7:34 am #4721

Hi Dmitry,

The Content Management toolkit provided on our website was labeled as being intended for BPM version CF201706 only.  This should not have been imported into previous BPM versions.

Regards,

Stephen P.

Manish Tiwari

November 25, 2017 at 11:20 pm #4820

Hi,

 

I am also facing the same issue which Dmirty has mentioned. Spark UI controls are not loading at all .

 

I am using BPM v8.5.7 On windows 10 Operating system.

Manish Tiwari

November 25, 2017 at 11:24 pm #4821

Hi Dmirty,

 

Did you find any resolution for above issue ?

 

Thanks,

Manish

Elias Teodoro Gomes da Silva

June 7, 2018 at 6:53 pm #5176

Hi, everyone.

I migrated the BPM from 8.5.5.0 to version 8.5.7.0 Build Level 20160301-140232, and now, when I try to access the Client-Side Human Service coaches, developed with SparkUI toolkit in version 8.5.5.0 of BPM, I get: the error loading helper JS or HTML snippet files.

I downloaded the following versions of ToolKits, but none worked:

4.4.8.1 CE (qcRYKtE)
4.5.4CF CE (QpilBBS)
4.4.7 CE (dAcJUhb)
4.5.4 CE (G6fPo4K)
I tried to download version 4.5.1-8570, but I could not find the link to download. When I try to download spark_showcase-4.5.1-8570-ee.twx http://support.salientprocess.com/wp-content/uploads/dlm_uploads/2016/03/spark_showcase-4.5.1-8570-ee.twx file, error 404 occurs.

SPARK Support

June 19, 2018 at 8:50 am #5186

Hi Elias,

SPARK Enterprise Edition (EE) downloads are reserved for customers that have purchased an Enhanced Support agreement.  Community Edition is provided for evaluation purposes only and carries no support agreement.

You can now only purchase SPARK Enterprise directly from IBM as Enhanced Support. Please reach out to your IBM rep for more information, including pricing and terms. 

However, please take a screenshot of the Console output and errors that are being thrown.

Regards,

Stephen P.